Responsible Gaming at ma71

ma71 is built on the belief that responsible gaming is not an afterthought — it is a core part of what makes a trustworthy platform worth using. We want every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh to feel confident that when they open ma71, they are engaging with a platform that genuinely cares about their long-term wellbeing, not just their next deposit.

Gambling, when approached as entertainment with a clear budget and defined limits, is a fun and legitimate leisure activity. The vast majority of players who enjoy cricket betting, live casino games, and slots do so without any difficulty. However, ma71 acknowledges that for a small number of individuals, gambling can become problematic. It is our responsibility to provide the tools, information, and support needed to address that risk head-on.

Our responsible gaming framework rests on four pillars:

• Prevention — enforcing the 18+ age limit rigorously and providing accessible spending controls before problems develop.
• Awareness — giving players the information they need to recognise early warning signs in their own behaviour.
• Intervention — making time-out and self-exclusion tools easy to activate, with no friction or waiting period for protective measures.
• Support — connecting players who are struggling with appropriate guidance and ensuring our support team is trained to handle sensitive conversations with care and discretion.

Access to ma71 is strictly limited to individuals who are 18 years of age or older. This is not simply a platform rule — it is an ethical obligation. Young people are particularly vulnerable to the potential harms associated with gambling, and ma71 is committed to preventing underage access at every stage of the player journey.

How We Verify Age

During account registration, every player is required to provide their date of birth. This information is cross-referenced during the Know Your Customer (KYC) verification process, which requires submission of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate. Accounts that fail age verification are immediately suspended and cannot be reactivated.

Additional age verification checks may be triggered at the point of first withdrawal, when a player's account reaches certain activity thresholds, or at any time our risk monitoring systems flag a concern. Players are asked to cooperate fully with these checks — failure to provide satisfactory documentation within the requested timeframe will result in account suspension.

Protecting Minors at Home

If you share a device with younger family members, we strongly encourage you to:

• Always log out of your ma71 account when you are not actively using the platform.
• Never save your ma71 login credentials in a shared browser or on a shared device.
• Consider using device-level parental control software to prevent minors from accessing gambling-related websites.
• Keep your account password confidential and change it regularly.

Problem gambling does not always look the same from person to person, and it rarely announces itself dramatically. More often, it develops gradually — a slow shift in how much time and money is spent on gaming, and how much mental and emotional weight it carries. Being able to recognise the early signs is the most important first step toward getting things back in balance.

Common Warning Signs

Ask yourself honestly whether any of the following apply to you. If several of these resonate, it may be worth speaking to someone or activating one of ma71's safety tools:

• You spend more money on gambling than you originally planned to, on a regular basis.
• You find yourself thinking about gambling when you are doing other things — at work, during meals, or when trying to sleep.
• You feel restless or irritable when you try to cut back or stop gambling.
• You have tried to stop or reduce your gambling on multiple occasions without lasting success.
• You use gambling to cope with stress, anxiety, loneliness, boredom, or difficult emotions.
• You have borrowed money, sold possessions, or neglected bills in order to fund gambling.
• You hide your gambling activity from family members, friends, or colleagues.
• You "chase losses" — continuing to gamble in order to win back money you have already lost.
• Gambling has caused significant tension in your personal relationships or at work.
• You feel a sense of guilt or shame about the amount you gamble.

Self-Assessment Questions

The following brief self-assessment is adapted from widely used responsible gaming frameworks. Consider each question carefully:

One of the most practical tools ma71 offers for responsible gaming is the ability to set a cap on how much money you deposit into your account over a given time period. Deposit limits give you a firm financial boundary before you start playing — removing the need to make real-time spending decisions in the middle of a session, when emotions can override good judgement.

Available Limit Types

How Limit Changes Work

Reducing a deposit limit takes effect immediately and without delay — this is by design, so that a decision to spend less is never undermined by a waiting period. If you later request an increase to a previously set limit, a mandatory 72-hour cooling-off period applies before the higher limit activates. This gives you time to reconsider.

To set or adjust deposit limits, log in to your ma71 account, navigate to the Responsible Gaming section of your account settings, and select the limit type and amount. Alternatively, contact our support team via live chat or at [email protected] and a team member will configure the limit on your behalf immediately.

Sometimes a player does not need full self-exclusion — they simply need a structured pause to reset, reflect, and return with a clearer head. ma71's time-out and session control tools are designed exactly for this situation.

Session Reminders

Players can configure on-screen reminders that display a notification after a set period of continuous play — for example, after 30 minutes, 1 hour, or 2 hours. These reminders appear as a non-intrusive overlay that shows how long you have been playing and prompts you to decide whether to continue or take a break. Session reminders are entirely configurable and can be set up via account settings at any time.

Time-Out (Short Break)

A time-out is a temporary suspension of your account that you can activate instantly whenever you feel you need a break from gaming. Available time-out durations on ma71 are:

• 24 hours — a single day's break, ideal if you feel a session has gone on longer than intended.
• 48 hours — a weekend reset or a brief mid-week pause.
• 7 days — a full week away from the platform to regain perspective.
• 30 days — a month-long break for players who feel they are at risk of developing problematic habits.

During a time-out, your account remains intact — your balance, bonus status, and account history are all preserved. You simply cannot log in, deposit, or place bets until the time-out period expires. Once the period ends, access is automatically restored without any further action required from you.

To activate a time-out, visit the Responsible Gaming section of your account settings or contact the support team at any time via live chat. Time-outs take effect within minutes of being requested.

Reality Check Notifications

In addition to session reminders, ma71 sends periodic account summaries to registered players showing net deposit activity, average session length, and game frequency over the past 30 days. These reality-check notifications are delivered by email and serve as an objective record of your gaming activity — free of the distortions that can affect in-session perception.

Self-exclusion is the most powerful responsible gaming tool available on ma71. It is designed for players who have concluded that they need to stop gambling entirely for a significant period — or permanently — and who want a firm, enforceable barrier to prevent them from accessing the platform during that time.

How Self-Exclusion Works

When you activate self-exclusion on ma71, your account is immediately locked. You will not be able to log in, make deposits, place bets, or access any gaming features for the duration of the exclusion period. Any pending bets placed before the exclusion was activated will be settled normally, and your remaining balance will be made available for withdrawal before the lock takes full effect.

Available Exclusion Periods

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite) — account closure with no option for reinstatement

Requesting Self-Exclusion

To activate self-exclusion, contact the ma71 support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Include your account username and your chosen exclusion period. Our team will process the request and confirm activation within a maximum of 24 hours — in most cases, within a few hours. You do not need to give a reason, and there is no waiting period before exclusion takes effect.

What Happens During Exclusion

• All marketing and promotional communications from ma71 are immediately suspended for your account.
• You will not receive bonus offers, event notifications, or any other promotional messages during the exclusion period.
• Any loyalty points or bonus funds in your account at the time of exclusion are frozen and will not expire during the exclusion period for fixed-term exclusions.
• Attempts to create a new ma71 account during an active self-exclusion period are a breach of platform terms and will result in permanent closure of any new account detected.

Returning After Self-Exclusion

For fixed-term self-exclusions, your account will not be automatically reactivated at the end of the period. You must make a deliberate, affirmative request to reinstate your account by contacting [email protected]. A 7-day additional cooling-off period applies before reinstatement is finalised, giving you a final opportunity to reconsider. Permanent self-exclusion cannot be reversed under any circumstances.

Reaching out for help is a sign of strength, not weakness. If you feel that gambling is no longer something you are fully in control of, or if it is causing stress, financial difficulty, or tension in your personal relationships, please do not wait until things become a crisis. Acting early makes recovery significantly more manageable.

Contact ma71 Support Directly

Our support team is available 24 hours a day, 7 days a week, including during public holidays in Bangladesh such as Eid, Pohela Boishakh, and Victory Day. Support staff receive dedicated training in responsible gaming conversations and will handle your enquiry with sensitivity and complete confidentiality.

• Live Chat: Available directly on the ma71 platform — look for the chat icon when logged in.
• Email: [email protected] — use the subject line "Responsible Gaming" for priority routing.
• WhatsApp: +880 1700 000000

What to Expect When You Reach Out

When you contact ma71 about a responsible gaming concern, a trained team member will listen to your situation without judgement, explain the full range of tools available to you, help you activate deposit limits, a time-out, or self-exclusion if you choose, and signpost you to appropriate external support resources if that would be helpful. Nothing you share with our responsible gaming team will be used against you, and it will not affect the processing of any legitimate pending withdrawals on your account.

Advice for Friends and Family

If you are concerned about the gambling habits of someone close to you — a family member, partner, or friend — you can contact ma71's support team to discuss the situation confidentially. While we are unable to take action on another person's account without their authorisation, we can provide guidance on how to approach the conversation and what steps the individual can take to get support.

Keeping Gaming in Its Proper Place

Whether you enjoy betting on Bangladesh Tigers cricket matches, exploring the slots library, or playing live dealer games at ma71 Casino, the experience should always feel light, entertaining, and fully within your control. Set your limits before you start, check in with yourself regularly, and remember that the games will always be there — there is no urgency that justifies spending beyond your means or playing longer than you intended. Play responsibly, play at ma71.